NowMessage stores your voicemail in your e-mail account and also keeps a copy for two weeks. The copy is retained so that you can call NowMessage to pick up your messages over a telephone. This copy is deleted after two weeks whether or not you listen to the message. Because they are deleted automatically, your mailbox will never fill up and will always be able to take messages.

While it is possible for your e-mail account to fill up, most have enough storage for thousands of hours of voicemail. If your e-mail account is full, we recommend signing up for a free account such as with Google® or Yahoo®.

The number of rings before the call is forwarded is controlled by your wireless carrier. If you are on a GSM network (such as T-Mobile or AT&T), you can set this as part of the dial string. On other networks, you have to call customer service to change the number of rings.

For GSM, you can control the number of rings by doing the following:

• *61*16172861800*11*[Time]# <send>

where [Time] can be any of 5, 10, 15, 20, 25, 30 - and means the number of seconds to wait before forwarding the call.

For example, *61*16172861800*11*15# would cause calls to be forwarded after 15 seconds (approximately 3 ring cycles).

Current NowMessage users that change mobile carriers will need to contact us. We are happy to modify your account and provide you with the correct forwarding code to use with your new service.

Did you leave some old messages behind? If you need to cancel call forwarding to the NowMessage service, find out how here:

Do the following on your Blackberry:

Open up a voice message attachment. This will start the media player on your BB. While the media player is active, hit the main BB button (the one that looks like a blackberry). This will bring up a menu of options. One of the choices should be “Activate Handset”. Choose this - and the audio should play back from the handset, not the speaker phone.

You can download a PDF file showing the menus heard on the telephone here:

Not at all!

While it is very convenient to have e-mail integrated into your phone, any mobile phone will work with NowMessage. When you follow the sign up instructions, check the box marked “Text me when I get a new voice message.” That way you will know when a message has arrived. Standard text messaging charges by your carrier apply.

Once signed up, you can listen to your voice messages over the telephone as you always have. Or, you can listen to your messages on your computer.

It is possible to use the NowMessage service with your land line phone, but with some limitations.

You will need to call your telephone company and order “call forwarding on no-answer” and, if you don’t have call waiting, order “call forwarding on busy”. Ask them to forward the calls to 617.286.1800. Monthly charges do apply to these services. Long distance charges may also apply.

Next, sign up for a NowMessage account. Do not select the text messaging option and do not enter the “*” code we provide you to forward your calls. These are only for cell phones and will not work with a land line phone.

At this time we are unable to provide a message waiting indicator (interrupted dial tone) when messages are received for a land line phone. You can check your messages on your computer or hear them by calling 617.286.1800.

The NowMessage service does not yet support the message waiting indicator you had with your old voice mail system. You can elect to receive a text message from NowMessage.com when a message is deposited. Standard text messaging charges by your carrier apply.

If you didn’t select text messaging when you first signed up, you can add text messaging here:

If you want to hear your messages over the telephone rather than in e-mail, call 617.286.1800. If you are not calling from your own phone you will need to enter your phone number and pass code. Messages received in the last two weeks can be played to you this way.

If you are used to pressing the voice mail button on your phone, you may need to create a new speed dial number for the NowMessage service. Just replace the old voice mail access number with your phone’s telephone number.